12.1. Any defects in the goods sold shall be rectified, and defective goods shall be replaced and returned in accordance with the Rules for Returning and Exchanging Goods, approved by Order of the Minister of the Economy No. 217 of 29 June 2001 “On Approval of the Rules for Returning and Exchanging Goods”.
12.2. In order to return the product(s) in accordance with Clause 12.1, the Buyer must complete a return/exchange document, which the Buyer receives by email in the form of a free-form request.
12.3. The following conditions must be met when returning goods:
12.3.1. The returned item must be in its original, neat packaging (this clause does not apply in the case of returning a defective item);
12.3.2. The product must be undamaged by the Buyer;
12.3.3. The product must be unused, without losing its commercial appearance (labels intact, protective film not torn off, etc.);
12.3.4. The returned item must be in the same package as the one received by the Buyer;
12.3.5. When returning the product, it is necessary to present the purchase document, the warranty document (if it was issued) and the completed return document;
12.3.6. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for returning the goods were not met;
12.3.7. The paid return fee is not refundable;
12.3.8. The return of goods is carried out by sending by registered mail and/or using a parcel delivery company, and/or at the HAPPY GIFTERS office.
12.3.9. The return of goods is carried out within 14 (fourteen) days from the day of receipt of the goods;
12.4. The money paid to the Buyer is returned by bank transfer to the Buyer’s bank account within 14 working days from the day of receipt of the returned goods and return documents.
12.5. If due to the Buyer’s fault (arbitrarily changed delivery address, agreed delivery on the next day, wrongly specified data, etc.) the shipment was not delivered to him on the next working day, the date of delivery of the shipment, from which the deadline for returning or exchanging goods is calculated, will be considered the next working day after shipment.
12.6. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the Clause 12.3. of the Rules for returning goods. Goods returned by the buyer will be assessed to see if the products have been returned in compliance with the above conditions. If the conditions were not met, the money will not be refunded. Delivery or pick-up of the product in such cases will be negotiated individually.
12.7. When returning the wrong product and/ or defective product, the Seller undertakes to accept such products and replace them with similar suitable products within a reasonable period of time.
12.8. In the event that the Seller does not have goods suitable for replacement, the amount paid, including the cost of delivery, is returned to the Buyer.
12.9. If the Buyer returns the product purchased during the promotion, the amount paid for the product will be returned (after the discount).
12.10. If free shipping was applied to the Buyer at the time of purchase, in case of return of the item(s) from the total amount paid by the Buyer (if it no longer meets the conditions of free shipping or the entire order is returned), the shipping costs will be deducted according to the shipping rates in force at that time.
12.11. If during the delivery of the goods, the Seller incurs additional delivery costs due to the Buyer’s fault, in the case of returning or exchanging the goods, the Seller has the right to deduct the incurred damage from the amount to be refunded.
12.12. If the Buyer orders goods that the Seller must order from suppliers, it is considered an Individual order. Such goods cannot be returned and the advance payment method is applied.
