FAQ

What is Happy Gifters?

Happy Gifters is a Lithuanian brand dedicated to thoughtful gift-giving, offering handmade 3D pop-up greeting cards, sweets, Sauna Guru sauna hats, and sauna extracts.

Where are you located? Can I buy products in-store?

We are based in Vilnius, Lithuania. Unfortunately, we don’t offer in-store shopping yet.

Is my data safe on your website?

Yes, of course! Your online security is our priority. We never share your information with anyone, the details we collect are only used to process and deliver your order. We never store credit card information.

The item I want is out of stock. How can I determine if it will be back in stock?

Usually, the items are back in stock after one week. Sometimes, due to high demand, it may take a while longer. Feel free to ask us about more accurate restock date at hello@happygifters.com

How can I confirm that happygifters.com received my payment?

After receiving a payment, we will send an e-mail confirming your order.

When will my order be shipped?

If the order is placed by 2 p.m. CET on a working day, it will be shipped on the same working day. Orders placed after 2 p.m. CET will be shipped on the next working day.

When will my order arrive?

Delivery to Lithuania usually takes 1-3 working days;
to Estonia, Latvia, and Germany – 4-5 working days;
to other European countries- 5-8 working days;
to the United States of America- 8-10 working days.
to other countries- 8-14 working days.

Do you accept international orders?

Yes, please check the full list of countries we ship to here.

Where does Happy Gifters ship to, and from where?

We ship from Lithuania to 40+ countries. Please check the full list here.

What are the shipping prices?

Shipping prices are from 3 Eur. Shipping price depends on the country and product. You will see the exact shipping price after you put items into the cart and proceed to checkout.

Why does my item look slightly different than it did on Happy Gifters?

The color of the item may appear slightly different online compared to the actual product due to variations in monitor resolution.

How do I return a product?

Contact us at hello@happygifters.com. We will send you the return form and other return-related information.

When will I receive my refund?

We refund the money to your bank account after 3-14 working days after we receive an item.

What payment methods are available at Happy Gifters?

Electronic banking: “Swedbank”, “SEB”, “Luminor”, “Citadele”, “Šiaulių bankas”, “Revolut”. Other “KLIX.APP” payment methods: Visa, MasterCard, Maestro bank cards, “Apple Pay”

Is it safe to use my credit card online at Happy Gifters?

Yes, we never store credit card information.

If you have any additional questions, feel free to contact us at hello@happygifters.com. We’re happy to help!

Contact Us

Let's Talk Gifts.

Unwrap Your Queries — We're All Ears.

At GIFTERS, we know that great conversations are the secret ingredient to phenomenal gift-giving. So, let's chat! Share your thoughts, seek advice, or simply share your love for all things gifty — we're here to listen, assist, and celebrate with you.

Give us a ring at +370 625 32438. Our friendly gift gurus are available Monday-Friday, 9 am – 4 pm CET.

Click “Chat with Us” For real-time banter and gifting insights, our live chat is at your service.

Reach out at hello@happygifters.com Slide into our inbox, and we’ll get back to you faster than you can say “gift-tastic”! (Well, almost that fast.)

Tag or DM us, and use #GIFTERSmagic to join the conversation that sparks joy.

Your gifting journey is worth chatting about. Let's make gift-giving a delightful adventure, one laugh and conversation at a time.

Sauna disclaimer

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